Keep with household emergency records

Plumbing emergency contact and control card

Complete safe, known information before an emergency. Leave uncertain controls blank rather than experimenting.

Immediate danger overrides this card. Leave and call 911 or the responsible utility for water near electricity, gas odor, fire, structural danger, active floodwater, sewage exposure, or an unsafe access path.

Property addressDate updatedWater provider / emergency numberWastewater provider / emergency numberElectric utility / emergency numberGas utility / emergency numberAssociation / landlord / managerPreferred plumberInsurance / recovery instructionsAuthorized household contactConfirmed private household water shutoff and safe access route (leave blank if unknown)Equipment-specific shutoffs clearly identified by a professional or manufacturer (leave blank if unknown)

First route

Immediate danger: 911 or hazard utility · Street/area service: serving utility · Shared building: responsible building contact · Private plumbing after hazards are cleared: plumber.

Bring this to the first call

Fast situation handoff

Record observations without entering danger, forcing a valve, opening equipment, or testing by adding water.

Date / time first observedSafe callback numberExact location and affected fixture / equipment / areaWater moving now?Wastewater / contamination present?Electricity, gas, structure, floodwater, fire, or access hazard?Neighbors / street / building also affected?Actions already taken and by whomCurrent utility, building, emergency, or professional instructionsIncident / reference numberExpected arrival / next check-inPhotos, documents, model numbers, prior work, and access facts ready to share

Do not use this record as a repair procedure. Follow live emergency, utility, building, manufacturer, and qualified-professional instructions.